Company

Wisconsin Lighting Lab, Inc. (WiLL)

Location

Fond du Lac, WI

Position Type

Full-time

Position Summary

Wisconsin Lighting Lab, Inc. is seeking a Sales Project Coordinator to support customer projects, inside sales activity, customer communication, quoting, order support, vendor coordination, and cross-functional follow-up.

This position is an entry point into WiLL’s sales department and is designed to help the right person learn the fundamentals of the company, products, vendors, customers, sales process, quoting process, order flow, and project lifecycle. The role provides broad exposure to how WiLL serves customers from initial inquiry through quote, order, production, shipment, and post-sale support.

The ideal candidate is organized, responsive, detail-oriented, customer-focused, comfortable with technology, and interested in building a long-term career in sales, project management, account management, regional sales, or another customer-facing business role.

Prior lighting experience is not required. Experience in manufacturing, customer service, sales support, distribution, construction, operations, hands-on work, or order coordination is a plus.

Key Responsibilities

• Support customer, contractor, distributor, representative, and internal sales requests.

• Help gather project information, product requirements, quantities, pricing needs, shipping details, and customer expectations.

• Assist with quote preparation, quote updates, quote follow-up, and sales support activities.

• Maintain accurate customer, quote, order, opportunity, and project information in company systems.

• Provide customers and sales team members with updates on order status, lead times, shipping, documentation, and general project questions.

• Help coordinate project details between sales, engineering, manufacturing, purchasing, shipping, vendors, contractors, and customers.

• Track open quotes, pending approvals, missing information, order details, project notes, and follow-up tasks.

• Assist with customer service requests, replacement parts, returns, warranty intake, and issue resolution.

• Coordinate with vendors to obtain quotes, pricing, availability, order information, and follow-up details when needed.

• Support purchase order processing, vendor follow-up, and vendor-related issue resolution.

• Assist with shipping updates, tracking information, delivery communication, and order coordination.

• Learn and use company software systems, sales tools, CRM/ERP platforms, product databases, and internal workflows.

• Help create and improve checklists, templates, documentation, and internal sales support processes.

• Perform other sales, customer support, project coordination, order support, vendor support, and logistics duties as needed.

Qualifications

Required

• Strong communication skills by phone, email, and internal messaging.

• Strong organization, follow-through, and attention to detail.

• Comfortable with computers, technology, and learning new software systems.

• Ability to manage multiple customers, projects, orders, and priorities at the same time.

• Customer-focused mindset with strong problem-solving skills.

• Ability to communicate professionally with a variety of internal and external stakeholders.

• Ability to work independently and collaboratively in a fast-paced environment.

• Basic proficiency with Microsoft Office, spreadsheets, email, and business software.

• Willingness to learn WiLL products, systems, customers, vendors, and sales processes.

Key Traits for Success

• Organized and dependable

• Clear communicator

• Detail-oriented

• Customer-focused

• Comfortable with technology

• Quick learner with new software

• Curious about products and how things are made

• Proactive with follow-up

• Comfortable asking questions

• Calm under pressure

• Team-first attitude

• Able to communicate effectively with sales professionals, engineers, contractors, vendors, customers, and internal operations teams

• Interested in learning sales and growing within the company

Career Growth Path

This role is intended as a foundational entry point into WiLL’s sales department. A successful employee will learn the company, products, customers, vendors, quoting process, sales process, order flow, and project lifecycle before growing into a longer-term role that fits their strengths, interests, performance, and company needs.

What We Offer

• Competitive compensation based on experience and qualifications.

• Benefits include health insurance, retirement plans, and paid time off.

• Professional growth opportunities within a growing sales and manufacturing organization.

• Opportunity to work on LED lighting, controls, infrastructure, and custom manufacturing projects.

• Facilities located in Fond du Lac, WI.

How to Apply

Submit your contact information and resume through the WiLL careers page.

Wisconsin Lighting Lab, Inc. is an equal-opportunity employer. We consider all applicants for all positions without regard to race, creed, color, religion, gender, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, or membership in any other legally protected class.